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Call A CAB Driver FAQS

1. What exactly is Call A Cab

Call A Cab is a platform that uses a mobile app to link drivers and passengers. A driver can register with the driver app and use his own car to offer a ride to passengers, for which they will be compensated after the trip is completed successfully. To move from one location in the city to another, a passenger uses a mobile app to summon a vehicle. They can select the ride type category as per their requirement.

2. What makes Call A Cab unique?

Call a Cab is more than just a typical ride hailing app; it also allows drivers to join Call A Cab and create a team of people under them, earning extra money.

1. How do I become a Call A Cab member?

To begin the registration process, simply go to the Google Play Store and download the “Call A Cab Driver” app.

2.What are the advantages of signing up with a referral code?

If you sign up with a friend's referral code and then ask your friends to sign up with your referral code, you can receive a 10% refund on your sign up charge, once his account is activated successfully.

2.What are airport surcharges and how can I avoid them?

This is a transaction fee that varies by country. However, if you register your friends using your referral code, you can receive a 10% refund on their sign-up fee for each active accepted registration. In Pakistan, a monthly service fee of Rs. 500/- will be paid.

3.What is the sharing ratio between the driver and Call A Cab?

The sharing ratio would be 85:15.

4.What are the conditions for being a Call A Cab member?

Each country/city has its own set of standards that local authorities must meet, and call A Cab ensures that any driver who registers with Call A Cab does so. You must be at least 21 years old and meet all state and local regulations.You must have a current driver's licence.

5. What documents are needed for a Call A Cab driver application?

The documents needed to become a Call a Cab driver are mentioned below; however, each city has its own set of requirements.

If the vehicle is not registered under the driver's name, the owner's N.O.C. is required. Vehicle health certificate CNIC of one witnes

6.What is the need for driver training?

Call A Cab offers initial driver training to help them develop their team and earn more money.

7.When will I be able to use my account?

Call a Cab will unlock the driver account after they have completed the registration process and have verified all necessary documentation, including a vehicle inspection.

8.I don't have all of the documents ready yet; can I upload or bring them later?

Yes, you can submit the document during the sign-up process or bring it with you to the training, and the Call a Cab will verify it during the application review process.

9.What happens if one of my documents expires?

If some of your documents are about to expire, the system will warn you to upload an updated version before the deadline. If you do not submit the document in a timely manner, the app will be disabled before a new document is submitted and checked by the authority.

1.Why am I unable to access my account.?

Please double-check your email address and/or password, as they may be wrong. If the problem persists, select the Forget Password option.

2. I'm unable to change my phone number or email address?

Yes, a user's phone number and email address cannot be changed on his own. To change these credentials, the user must submit a request to Call a Cab, which will be validated via a safe process before being modified.

3. How will I get my password back?

If you forget your password or username, go to the Login screen and select "Forget Password," which will give you a connection or temporary password to your email address.

4. What if the connection to reset my password doesn't work?

If your password reset connection isn't working, it may have expired for security reasons. You may request again from the same link.

5. What if I forget my entire login details, including my phone number and email address?

If you are unable to restore your account using the "Forget Password" option, please contact Call a Cab support at support@gabitt.com for assistance.

6. What if I can't "Go Online"?

If you are unable to access the internet, it may be due to the following factors:

  1. Internet connectivity is slow.
  2. If you're already using an older version of the software, you'll need to upgrade it.
  3. Any of the documents issued has passed its expiration date.
  4. Your cash collection cap has been exceeded.
  5. Any accident or incident report has put your account on hold.
  6. It's possible that your location settings aren't working.

7. What data is contained in my profile?

The following information can be found in your profile:

  1. User name.
  2. Phone number.
  3. Email address.
  4. Bank Info or Easy paisa account.
  5. Document upload.
  6. Vehicle pictures.
  7. Profile Pictures.
  8. Document images.

1.What is the best way for me to access my profile information?

The following information can be found in your profile:

2.How do I change my bank information or add a new account?

Go to the menu Bank Details in the tab "Profile" and change your bank information or add another account.

3. What is the best way to see my ride earnings?

Go to the "Cab Earning" menu and filter the dates and weeks to see the earnings.

4. What is the best way to keep track of my referral earnings?

There is a filter for Referral Earnings in the menu "Cab Earning," where you can see your referral earnings.

5.What is the procedure for withdrawing funds from my available balance?

You can withdraw / move the appropriate amount from the available balance in the screen's "Withdraw" menu.

6.When will the money be transferred to my account?

The balance will be credited into your bank account 48 to 72 hours after you request a withdrawal or transfer.

7.When will I be paid per week?

Payments will be made on a weekly basis, with the duration beginning at 4:00 a.m. Monday and ending at 3:59 a.m. Monday. If you leave after 4 a.m. on Monday, your ride will be included in the payment period for the following week. These deposits are only for ride earnings and not for additional earnings.

Schedule of Payments:

The previous week's payment period ends on Monday, and a new one begins. On Wednesday evenings, all payments are processed. On Thursdays, payments are deposited directly into your bank account.

8. Withdrawals from Extra Earnings:

If you want to take money out of your extra earnings, you can request a transfer or withdrawal from the app, and the money will be sent to you within 48 to 72 hours.

1.What are the terms "commission" and "rewards"?

Bonuses are the additional earnings you receive from your referred down-line drivers; when you and they reach certain benchmarks, you will be given a pin that will enable you to upgrade your driver profile.

2.Badges of Achievement.?

There are various badges given to drivers whose performance has been tracked, checking the customer ratings and other parameters..

You will be able to approve the ride request if you go online by pressing a button on the app and sign in. If you do not approve the ride request within 10 seconds, it will be passed on to the next available driver.

1.Is it possible to get a trip request while on a ride.?

No, you won't be able to do that until you've dropped off the customer and completed the current journey.

2.Is it possible for me to cancel my trip.?

If you decline the ride after accepting it, you will be charged.

Call A CAB Rider FAQS

How do I become a member?

Sign up as a Customer/Rider by downloading the Call A Cab app from the Google Play Store (for Android users).

1.What does a verification code entail?

To validate the mobile number, you'll need to enter this code. This validation is needed for the sign-up phase, so please double-check that you've entered the correct code from SM.

2.Why am I disclosing my e-mail address?

Your email address is needed for a variety of reasons. As an example, 1. You will receive your statements, ride info, and invoices via email. 2. If you forget your account password, select "Forget Password" from the drop-down menu and enter your email address. Where you will be given additional instructions on how to change your password. 3. It will assist you in logging into your Call A Cab account.

What factors go into determining the cost of a ride?

The cost of your ride is determined based on the ride type you chose:

  1. Minimum Fare:
  2. Cost per minute:
  3. Price per kilometer:
  4. Charges for Waiting:
  5. Charges for service:
  6. Value Added Tax (VAT):
  7. Tolls (if applicable):

1.What exactly is a peak surcharge?

Peak surcharges are imposed in areas where call demand exceeds the number of available drivers. Call A Cab on the other hand, is exempt from any peak factor or peak surcharge.

2.What are airport surcharges and how can I avoid them?

These fees are added to airport pickups in order to reimburse drivers for parking and airport taxes.

3.What are the charges for waiting?

When the driver arrives at the pickup location, the first 5 minutes are free; after that, per minute charges are added to the customer.

4.What is the cost of rescheduling?

If a booking is cancelled by either the driver or the passenger, the following fees will be charged:The cancellation fee will be the minimum fare plus any waiting charges until the driver has arrived.

1.What exactly is Call A Cab wallet?

Call A Cab wallet makes it easy to see your usable balance.

1.What is the definition of car type?

In its first step, Call A Cab offers three car types: • Bizness (Business Class Sedan), Luxury (Luxury Sedan), and Sports (Sports Sedan). Cars with air conditioning). • Environmentally friendly (Economy class hatch back Air-conditioned cars). • Eco Family (Suzuki Hi Roof or similar, non-air-conditioned vehicles) Family (6 Seater & Plus, air-conditioned vehicles) you can choose either of them depending on your budget, requirements, and driver availability. Each style has its own set of characteristics, prices, and levels of comfort that are tailored to your requirements.

2.Is it possible to book a trip for my friends and family?

Yes, all you have to do is choose your family or friend's pickup and drop-off locations (preferably) and book a ride for him. Is it possible for me to share my trip monitoring with my friends and family? Until your trip has begun, you can share it with your friends and family so that they can follow you from the pick-up point to the drop-off point.

3. How will I find out how much my trip will cost?

The average fare rate will be shown below the car type tab after you choose the pickup and drop off locations and the car type.

4. How do I get in touch with the driver who is assigned to my ride?

You can call or text the driver directly from the Call A Cab app. I'm not sure how I'm supposed to rate the driver. A driver rating choice appears on your screen after your ride is completed and the driver finishes the ride. This allows you to provide the rating for the driver and the ride.

5.What is the best way for me to pay for the ride?

Call A Cab accepts a variety of payment methods, including cash, debit/credit cards, and payments made from your wallet balance.

6.Where will I find a record of my previous rides?

You can see the history of all the rides you've taken with Call A Cab under the menu "My Bookings." You can get detailed information about any trip by clicking on it.

1.What exactly is voco code?

This is a promotional code that Call A Cab offers to his customers, and it has varying validity and length.

2.Where do I look for vocos codes?

Different vocos codes are sent to consumers depending on ongoing promotions and collaborations. We post general promo codes on our social media accounts, while others are specifically targeted..

3.What is the best way to use vocos?

Before you click Ride Now, a pop-up for voco code will appear, where you can enter the voco code to apply, subject to Terms & Conditions.

4.What happens if the vocos don't work?

Check to see whether you typed the code correctly or whether you used an incorrect code. Keeping in mind that vocos are subject to promotion and limitations, and that some have a limited use range, once the maximum limit reached, the vocos are disabled.

5.What is the duration of a promotional code's validity?

When vocos are sent, the validity is usually included in the letter, but if any voco has a maximum limit, the code will be disabled once it reaches that limit.

1.What if I forget anything during a ride?

You can report a missing item in the ride by providing us with the ride ID/details and submitting a request to our customer service department. info@callacab.com.pk, our legal team will look into this matter and update you accordingly.

I'm having trouble logging into my account.Please double-check your email address and/or password, as they may be wrong. If the problem persists, select the Forget Password option

1. I'm unable to change my phone number or email address?

Yes, a user's phone number and email address cannot be changed on his own. To update the credentials, the user must submit a request to Call A Cab, these will be validate though a secure process and then it will be changed

2.How do I get my password back?

If you forget your password or username, go to the Login screen and select "Forget Password," which will give you a connection or a temporary password to your email address.

3. What if the connection to reset my password isn't working?

If your password reset connection isn't working, it's possible that it's been expired for security reasons. You may request again from the same link. What if I forget my entire login details, including my phone number and email address? If you are unable to restore your account using the "Forget Password" option, contact Call a Cab support at info@callacab.com.pk for assistance.

4. What happens if I don't receive invoices or emails?

Please search your spam or junk folder if you are not receiving emails. If you find email in this folder, mark it as "Not Spam" or "Not Junk."

5.What are my options for changing my name?

Your Call A Cab account is linked to your user name, which you cannot alter at this time.

6.What do I do if I want to change my phone number?

Your Call A Cab account is linked to your mobile number, which you cannot alter at this time. However, if you want to update your email address, submit a message to Call A Cab support (info@callacab.com.pk)

7.What is the procedure for changing my email address?

Your Call A Cab account is linked to your mobile number, which you cannot alter at this time. However, if you want to update your email address, submit a message to Call A Cab support (info@callacab.com.pk)

8.How do I get rid of my Call A Cab account?

Send a request to remove your account from the Settings menu. Please pick one and apply when the system prompts you for a justification to delete an account. Call A Cab’s service has left me unsatisfied.Fares are too high; the app is difficult to use; and the drivers are unfriendly. Various After you've submitted your applications,you will be contacted by our customer representative to start your account deletion process.

9. What if I forget my entire login details, including my phone number and email address?

If you are unable to restore your account using the "Forget Password" option, contact Call a Cab support at support@gabitt.com for assistance.